1. Overview
We aim for customer satisfaction. This policy explains how returns and refunds are handled for musical instruments, equipment, and merchandise purchased from Silver Desert Freight, LLC.
2. Return Eligibility
• Returns must be requested within 30 days of delivery.
• Items must be in new, unused condition, with all original packaging, accessories, and documentation.
• Used, damaged, or modified items may not be eligible for return unless defective.
• Silver Desert Freight, LLC may accept or reject returns at its sole discretion.
3. Non‑Returnable Items
• Custom‑built or special‑order items
• Clearance or final‑sale merchandise
• Digital products or downloadable content
• Items showing wear, misuse, or unauthorized repair
4. Defective or Damaged Items
If an item arrives defective or damaged:
• Contact us within 7 days of delivery.
• Provide photos and a description of the issue.
• We will arrange a replacement, repair, or refund depending on the situation.
5. Refund Processing
• Refunds are issued to the original payment method.
• Shipping costs are non‑refundable unless the return is due to our error.
• Refunds may take 3–7 business days to appear depending on your bank.
6. Return Shipping
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.
7. Contact Information
Silver Desert Freight, LLC
9550 S Eastern Ave Suite 253‑A220
Las Vegas, NV 89123
Email: contact@sweetspotwah.com